BabyCity - Recent Comments

playpie.com

10/14/2022

I booked my sons 3rd birthday party here because of how great their party package sounded but it was not at all what was advertised. The theme was suppose to be Lightyear and I had previously messaged the party coordinator a few times with pictures to make sure there was no confusion. When I arrived there was a huge pink balloon backdrop in the room and I was told that it could not be removed and that the decorations would have to go around it! This was a boys Lightyear party and the pink arch was not part of the theme!! They not only had the pink arch but, they also mixed toy story decorations and black and white balloons. I was not happy as I did not pay for the premium package but I had upgraded to the ultimate package for all the extra theme decoration perks. I asked to speak to a manager and I was told that they are only remote and they could not give me their name because it's not allowed. the manager doesn't let their name be disclosed. Ok I've never heard of this. In order to make this work I went in to the room and started to help the staff fix the room because it was just a disaster. At this point there wasn't much I could do as it was already party time. Then to top it off the food!! They didn't have the salads I had ordered prior to the party. Then they arrived without salad dressing and one hour later after everyone had eaten. This was the first time I had a party at a indoor playground and must say it was the worse experience. I will not be back! I do not recommend having a party here so please do yourself a favor and do not trust their party planner!!! You will not get what you pay for! The manager doesn’t even have the courtesy to respond. 1 whole week after the party and still hasn’t replied to my issues. Absolute worse customer service.